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CURRICULUM
Three lenses, one practice.
Most trainings teach one approach. Ours teaches three, and more importantly, the disciple of weaving them together in the moment.
Hold the room first.
De-escalation, environmental awareness, limit-setting and safety factors come before anything else.
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Verbal escalation continuum
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Non-authoritative stance
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Safety: self - individual - others
Build the alliance
Rapport, partnership, and eliciting someone's own reasons for change are the conversational architecture underneath the work.
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OARS in practice
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Working with ambivilance
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Autonomy and agency
Listen to the need
Observation, feeling, need, and request. Connecting behavior to unmet needs without judgement and responding to the need, not the behavior.
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Behavior as communication
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Connection of feelings to needs
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Compassionate requests
A five-phased practice
Non-linear by design. If escalation returns, return to stabilize - flexibility is not failure, it is skill. Under all five: the responders own regulation.
Skills building based training
Our training allows participants to leave with specific skills and training resources that have a direct impact on their success in crisis mediation and improved communication.
